There are two levels of support for people requiring help with everyday activities: standard and high intensity. Assist Personal Activities – High-Intensity Support offers specialised and professional support to people with disabilities and complex care requirements. Participants receive help from skilled support workers with specialised qualifications and experience that will cater to their specific needs.

A higher intensity support might be paid when a participant needs help from a specialist with extra capabilities. An example of this level of support is when a participant requires intensive behaviour support to complete personal activities. 

For example, when:

• Frequent (at least 1 instance per shift) assistance is required to manage challenging behaviours that require intensive positive behaviour support
• Frequent (at the least 1 example consistent with shift) assistance is required to manage tough behaviours that require in-depth positive behaviour help
• Continual active support is required due to high medical support needs (such as unstable seizure activity or respiratory support)
• Continual active support is needed because of excessive medical help needs (such as unstable seizure activity or breathing support).